Privacy Policy

Effective Date: 1st June 2023

Este Medical Group Dubai ("Este," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and disclose personal information when you visit our Website, https://www.estemedicalgroup.ae (the "Website") or interact with our services. We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal information and how we will treat it.

1. Information We Collect

1.1 Personal Information
When you use our Website or interact with our services, we may collect personal information that can identify you directly or indirectly. The types of personal information we may collect include:

- Contact information (e.g., name, email address, phone number, postal address)
- Demographic information (e.g., age, gender)
- Medical information and health records
- Payment information (e.g., credit card details)
- Any other information you voluntarily provide to us

1.2 Usage Information
We may automatically collect certain information when you visit our Website or use our services, including:

- IP address
- Browser type and version
- Device information
- Log data (e.g., access times, pages viewed, links clicked, and other actions taken on the Website)
- Cookies and similar technologies (please refer to Section 3 for more details)

2. Use of Information

2.1 Providing and Improving Our Services
We may use your personal information to:

- Provide and maintain our services
- Respond to your inquiries and fulfil your requests
- Process transactions and send you related information
- Personalise your experience on our Website
- Improve our services, products, and overall user experience
- Conduct research and analysis to enhance our services

2.2 Communication and Marketing
We may use your personal information to communicate with you, including:

- Sending you service-related updates, administrative messages, and other non-promotional communications
- Sending you marketing and promotional materials (e.g., newsletters, special offers) with your consent or where permitted by law
- Analysing your interactions with our marketing communications to improve their relevance

2.3 Legal Compliance and Protection
We may use and disclose your personal information as necessary or appropriate to:

- Comply with applicable laws, regulations, or legal processes
- Respond to governmental requests or requests from public authorities
- Protect our rights, privacy, safety, or property, as well as that of our users, employees, or the public
- Investigate and prevent fraudulent, unauthorised, or illegal activities

3. Cookies and Similar Technologies

We may use cookies and similar technologies (such as web beacons and pixels) to collect and store certain information automatically. These technologies help us analyse trends, administer the Website, track users' movements around the site, and gather demographic information about our user base. You have the option to manage cookies through your browser settings, but please note that disabling cookies may limit your access to certain features of our Website.

4. Data Sharing and Disclosure

We may share your personal information with the following parties and under the following circumstances:

- Service Providers: We may engage trusted third-party service providers to assist us in delivering our services, such as hosting providers, payment processors, and marketing platforms. These service providers are authorised to use your personal information only as necessary to provide services to us.
- Legal Obligations: We may disclose your personal information if required to do so by law or in response to valid legal requests by public authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
- Consent: We may share your personal information with your consent or as otherwise disclosed

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